Bought a Golf R from this appalling dealership 7 months ago. Reported an issue within the first 2 weeks of ownership. They kept the car for 5 days. Then was told there is nothing wrong with the vehicle. Salesman at the time who collected the car from me also said it didn't sound right. I was then told to take it to another dealership as they couldn't help me anymore. I put the car into storage for the winter. Recently put it back on the road and took it to another dealership and within 5 minutes they found out what the issue is. The car now requires a full strip down and replacement of parts within the gearbox. If I had driven the car through the winter it would probably have destroyed the gearbox completely. Car had at the time only covered 9000 miles of purchase.
Garage refusing to offer me an extended warranty or any other sort of compensation for the inconvenience caused.
2 months ago
Staff extremely friendly cannot understand some of the poor reviews perhaps the reviewer's don't know how to speak to the staff . They are a main agent so prices are going to be more but I personally think that a very good service is provided. Visited today with a dead battery new one fitted while I waited usual excellent service from all the staff who make you feel welcome
a month ago
I live near Heathrow,around 100 miles away,my sisters friend has no man in her life to help her with car purchase,I volunteered.
Booking was done for 12 at noon,came with two cars because her car was intended for part exchange,saw the 18 reg 1.5 Golf,immaculate,got our panties wet a bit,went inside and started dealing with docs,around 12.15 Johnny disappears for a sec and comes back with MY COLLEAGUE JUST TOOK THE DEPOSIT FOR THIS CAR.......
I literally want to set the place fire,even when we found better deal with Derby VW.
3 weeks ago
Walked in with no appointment. Drove home with a finance plan in a brand new Polo. Amazingly speedy turnaround that reflects the fantastic team there. Special thanks to Emma 👍
8 months ago
Excellent service from the whole team. Came in on Saturday morning with my dogs. A friendly welcome, tea and biscuits for my dogs too! All staff motivated and professional. Simon in service went above and beyond to be of assistance. I drive an Audi and the service level was on a par if not slightly better here today. Thanks guys!!